Privacy Policy

Your privacy matters to us at Order Alert

We are committed to protecting your privacy and maintaining transparency in how we handle your personal data.

Privacy Policy

Welcome to Order Alert. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, including our integration with Meta’s Official WhatsApp Business API and other related services. By accessing or using our platform, you agree to this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

  • Account Information: Name, email address, business name, phone number, and other contact details when you register or contact us.
  • WhatsApp Communication Data: Messages, media, or other content sent or received through WhatsApp Business API, in accordance with Meta’s data policy and user consent.
  • Technical Data: IP addresses, browser types, device identifiers, and usage logs for system performance and security.
  • Payment Information: If applicable, we may collect billing details and payment data through secure payment gateways.

2. How We Use Your Information

We use collected data to:

  • Provide and manage messaging and chatbot services using Meta’s Official API.
  • Improve service performance, security, and reliability.
  • Respond to user inquiries, provide support, and notify users about service updates.
  • Comply with legal obligations and prevent fraud or abuse.

3. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your data. However, we may share data in the following cases:

  • With Meta Platforms, Inc. as required for WhatsApp Business API operations and chatbot communication.
  • With trusted third-party service providers who assist us in delivering services (e.g., hosting, payment gateways, analytics) — under confidentiality agreements.
  • When required by law or legal request to protect our rights, users, or the public.

4. Use of Meta Official WhatsApp API

Order Alert uses Meta’s Official WhatsApp Business API to enable secure, verified business messaging. We do not store or share WhatsApp messages beyond what is necessary for message delivery or chatbot functionality. All WhatsApp communications comply with Meta’s Business and Data Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze platform usage. You can manage cookie preferences through your browser settings.

6. Data Security

We use strong technical and organizational measures to secure your information, including encryption, access control, and regular system audits. While we strive to protect all user data, no method of transmission or storage is 100% secure.

7. Data Retention

We retain personal data only as long as necessary to fulfill our services or comply with legal obligations. WhatsApp message data processed through Meta’s API is stored temporarily and deleted as per Meta’s data retention policies.

8. User Rights

Users have the right to access, update, or delete their personal data. You may contact us at support@orderalert.io to exercise these rights or withdraw consent for data processing.

9. Third-Party Links

Our platform may contain links to external websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in technology, law, or our services. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Effective Date: December 12, 2025